Privacy Policy

At Vyoma Digital, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement outlines how we collect, use, and safeguard your data when you use our License Management System.

Information Collection

We collect and store the following types of information:

  • Personal Information: Name, email address, contact details, and other identifying information.
  • License Information: Details of the licenses you manage using our system.
  • Usage Data: Information about how you interact with our platform, including logs, cookies, and IP addresses.

Legal Bases for Data Processing (GDPR Compliance)

Under the European Union General Data Protection Regulation (GDPR), Vyoma processes your personal information under two explicit legal channels:

  • Performance of a Contract: Processing your registration email, credentials, and configuration parameters is mandatory to safely issue, authenticate, and manage your product licenses.
  • Explicit Consent: Tracking your interface navigation analytics is entirely optional and is only initialized if you explicitly choose "Accept & Continue" on our Privacy Configuration Framework banner.

Third-Party Platform Infrastructure Analytics

If explicitly authorized via our data configuration banner, this application utilizes Google Analytics 4 and Microsoft Clarity to trace technical navigation bottlenecks, monitor asset loading latencies, and optimize user experience. To guarantee absolute personal confidentiality, strict Internet Protocol (IP) masking and runtime data truncation are actively enforced. No raw, unmasked network identifiers or personal telemetry values are sent or processed.

Use of Information

We use your information to:

  • Provide and maintain the License Management System.
  • Communicate with you regarding updates, support, and enhancements.
  • Ensure compliance with licensing agreements and legal obligations.
  • Improve and optimize the functionality of our system.

Information Sharing

We do not sell or share your personal information with third parties, except:

  • With service providers who assist us in delivering our services.
  • When required by law or to protect our legal rights.

Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Regular audits and updates ensure the highest level of data security.

Secure Transaction Processing and Financial Auditing

All monetary billing metrics, credit system recharges, and subscription transactions are processed securely and exclusively through our partner payment gateway, Razorpay. Vyoma does not store, cache, or record raw credit card details, CVV codes, or electronic banking authentication credentials inside our self-hosted MySQL infrastructure. Data shared during checkout is governed directly by Razorpay's data compliance frameworks. Historical transactional logs are retained securely in our data environment solely to satisfy national tax auditing and statutory financial reporting obligations.

Your Rights

You have the right to:

  • Access and review your personal information.
  • Request corrections to any inaccurate information.
  • Opt-out of certain data collection practices.
  • Contact us for any privacy-related concerns or questions.

Your Privacy Rights (Data Deletion and Portability)

You hold absolute structural rights regarding your personal information under global data protection laws (including GDPR Article 17 and 20):

  • Right to be Forgotten (Deletion): You can request the permanent destruction of your personal file by contacting us at officeapps@vyoma.digital. Our automated system will permanently hard-delete your user profile and internal telemetry logs from our environment and Database clusters within 30 days. Financial transactions are safely decoupled and anonymized to ensure continuous bookkeeping integrity.
  • Right to Portability (Export): You have the right to request a copy of your personal data in a structured, machine-readable JSON format.

Changes to This Statement

We may update this Privacy Statement from time to time. Any changes will be communicated to you through our platform or via email.

Contact Us

If you have any questions about this Privacy Statement or our data practices, please contact us at officeapps@vyoma.digital.